West Midlands Trains has an exciting opportunity for a​ Customer Experience Insight Manager to create and manage the effective Customer Experience (CX) insight systems and processes that drive the WMT CX strategy across all relevant internal and external operational and service delivery functions. To use data insights to identify effective interventions to ensure the service delivery is optimal and performs above the expectations dictated by agreed performance monitoring regimes. To identify areas of consideration where the CX improvement budget could be deployed effectively thus optimising CX and return on investment.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

For more information please see the job description.

Please note; this vacancy is subject to the closed list process being concluded