Events Delivery Team Host

Job reference: SYS-9567

Location Northumberland Park
Business Area / Department Customer Services ~ Customer Service
Type of Role Perm - Full Time
Salary & Benefits £26,517
Closing Date 02/06/2023
Back to vacancies

Events Delivery Team Host

Job reference: SYS-9567

Are you looking for an opportunity? 

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

An exciting opportunity has arisen within Greater Anglia to be part of our Event Delivery Team for the West Anglia route.  

The Role 

The role will report into our Event Delivery Manager and will be part of the team responsible for delivering crowd control, predominantly at Meridian Water and Northumberland Park but also assisting event crowd management across the West Anglia route.  

Core responsibilities of the role on event days include: safe & efficient delivery of crowd control pre and post events, proactive announcements to keep customers informed, managing crowds to minimise the train performance impact whilst getting people home as safely and quickly as possible, providing excellent care to all our customers including those with accessibility needs. 

What we are looking for 

With events taking place throughout the week, the suitable candidate will need to be flexible in their approach to both working hours and the tasks they will be responsible for. The nature of events requires regular working at both evenings and weekends as there are anticipated to be more than 40 events a year at the new Tottenham Hotspur stadium. In addition to this outside of event days working on a shift basis may also be required to support other stations when there is planned engineer work and the West Anglia service performance.

The closing date for all completed applications is on Friday 2nd June 2023

*Please note vacancies can close earlier due to high influx of candidate applications* 

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work: 

·        Genuine … be welcoming, customer-centric and respectful 

·        Professional… be solution-oriented, accountable and delivering to promises 

·        Proactive … be progressive, innovative and decisive 

·        Inclusive … be connected in your thinking, empathetic and promote diversity 

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now! 

What can we do for you? 

  • · Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme 
  • ·Free Travel on GA and 75% discount on other TOCs for leisure travel 
  •  Free Leisure travel on GA and 75% discount on other TOCS for eligible family members 
  • International travel discount card (FIP) for staff and eligible family members after 12 months service 
  • Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency 
  • GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
  • GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
  • 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
  • Annually issued 12 discount vouchers for family and friends to use 
  • Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)