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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have an exciting opportunity to join our Customer Service South Team as a Rostering Administration Support Clerk. The role is open to being based between London Liverpool Street, Shenfield, and home based. This role is temporary and expected to last for 12 months.

The Role

The key focus of this role is to provide administrative support to the rosters team and the Senior Support Managers within the area of responsibility, to assist with the issue and distribution of orders/equipment, sorting and organising logistics, and to ensure all rosters are compliant with Terms and Conditions and Guidelines on excessive hours and fatigue management.

Working alongside two existing Rostering Administration Colleagues, this role will join an experienced team to support and enhance the rostering and admin operation across the South route.

Key accountabilities

• Production and posting of rosters within stipulated timescales
• Prompt and efficient alterations to rosters necessitated by sickness, leave etc. 
• Clear all exceptions in rostering system every week, to ensure that by an agreed time, the previous week’s exceptions have been completely cleared
• Maintain accurate records and produce weekly reports on number, type of exceptions cleared etc
• Note taking at Disciplinary and other Hearings and meetings
• Assist with issue and distribution of orders/equipment
• Provide roster support coverage during periods of annual leave, plus supporting with general rostering tasks during day to day operation of the route.
• Support a variety of tasks such as eBis ordering, reporting compiling, administration of company vehicle processes and urgent medical bookings, etc
• Support the Local Management Teams, Head of Customer Service South, and Senior Support Manager with general administration duties.  

What we are looking for

The ideal candidate should:

• Have experience in an administrative role
• Have very good Word, Excel, PowerPoint skills
• Demonstrate organisational skills and ability to prioritise and manage time effectively, in order to meet demanding deadlines
• Have note taking experience
• Have high standards of personal presentation and professionalism
• Demonstrate high standards of written and oral communication
• Demonstrate a proactive approach to problem solving
• Have valid driving license
• Experience with rostering large teams of colleagues on computer-based programs (desirable)
• Experience in an administration role (desirable)
• Be familiar with basic GDPR regulations and working (desirable)

The closing date for all completed applications is on Friday 02nd June 2023

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)