IT Support Analyst

A fantastic opportunity is now available to join our IT team in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. We are a vibrant, friendly office, where our people are committed to delivering the best experience for our customers.

We offer a competitive salary and great benefits. Our people are our greatest strength and live by our values of Genuine, Professional, Pro-Active & Inclusive, so come and join our team!

The Role:

This role requires a capable, proactive individual to work in a versatile IT team that provides IT Support to Abellio Transport Holdings and Abellio London Ltd.  

You will be expected to provide end to end management of all software and hardware incidents and service requests by providing remote support by Phone and Email, at Client desk, support Audio Visual, desk phone and mobile device.  Along with providing support for any IT related projects and new system deployments.

Your Key Tasks:

• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution.
• Ability to identify problems and clearly communicate strategic solutions to clients
• Configure & deployment of new desktop/laptop/network and mobile equipment
• Knowledge management; contribute towards the internal KB.
• Work with MSP on ticket escalations and local support.
• Good knowledge of Windows/iOS with the ability to carry out root cause analysis
• Ability to effectively collaborate with team members and clients to achieve common goals
• Maintain and Develop M365 Environment policies and Configuration

You Must Have:

• Minimum 3 years’ experience of 1st and 2nd line End User Support.
• Administration of M365 including AzureAD, SharePoint, Endpoint Manager, Exchange and MS Teams
• Good experience of supporting Windows 10/11 and Apple iOS
• Proficiency with Microsoft Office applications.

It would be good for you to have:

• CompTIA+
• ITIL 4 Specialist
• Microsoft 365 Mobility and Security
• Microsoft 365 Certified: Enterprise Administrator Expert
• Experience of Mimecast, Zscaler, 8x8 VCC and OrbTalk administration

What you will get:

• up to £30,000 depending on experience
• Permanent Role
• Monday – Friday, 37.5 hours per week

Our Benefits:

• Discretionary rail travel across Scotrail services
• Discretionary bonus scheme
• 34 days holiday (including public holidays) with option to buy 
• Competitive pension scheme 
• Private medical insurance 
• Employee Assistance Programme and Mental Health Support 
• Dress for your Day

For more details & to apply please visit our website apply.abellio.com

Closing date  2nd March.