Quality Manager

A fantastic opportunity is now available to join our team at Solvd. in the centre of Glasgow. Our teams provide a number of services including Customer Experience, Finance, Payroll, Business Support, Projects & Business Analysis and HR. We are a vibrant, friendly office, where our people are committed to helping the businesses we work with thrive by reducing stress in their day-to-day work life.

We offer a competitive salary and great benefits including hybrid working on completion of probation. Our people are our greatest strength and live by our values of dependable, agile, proactive and inclusive, so come and join our team.

The Role:

This role requires a capable, proactive individual to oversee the maintenance of quality processes, procedures, records and the operation of Solvd. processes ensuring outcomes derivable from the business processes are in line with the strategic goals of the organisation.

You will be expected to ensure appropriate governance is in place to monitor processes, reporting and acting on areas of noncompliance and constantly identifying areas for improvement. This includes ensuring processes comply with GDPR legislation and the personal data held on all data subjects is protected.

Your Key Tasks:

• Work across multiple departments to ensure processes run smoothy and efficiently.
• Design and implement a yearly plan of processes audits.
• Control, monitor and measure process performance.
• Constantly evaluate processes, identifying areas for improvement and designing improvements that align with Solvd. strategy.
• Ensure all process documentation is accessible, kept up to date and processes are being applied in a standard way.
• Work in partnerships with Business Analysts to lead process design workshops.
• Manage changes in process.
• Co-ordinate, embed and monitor data protection and privacy compliance in Solvd. processes in accordance with legislation policies, and procedures.
• Be the subject matter expert on data protection obligations, monitoring the organisation’s data protection compliance.
• Undertake and provide advice on DPIAs (Data Protection Impact Assessments).
• Act as a contact point for data subjects and the relevant supervisory authority – the ICO (Information Commissioner’s Office) in the UK.

You Must Have:

• An understanding of processes standardisation and mapping methodologies.
• Ability to benchmark and analyse business processes. 
• Ability to critically analyse and interpret information with a strong understanding of key business drivers and standards.  
• Strong stakeholder management - developing relationships with stakeholders is key and you will need to have the confidence to offer constructive challenge.
• Ability to communicate effectively at all levels and provide clear & concise feedback.
• Ability to report accurately and meet deadlines.  
• Ability to interpret data protection legislation, policies and standards and apply them constructively to guide business colleagues and determine appropriate interventions when needed.
• Demonstrates a strong work ethic and maintains very high standards with high levels of attention to detail.
• Enthusiastic team player with emotional intellect to develop effective networks and drive change.
• IT literate with proficiency in Microsoft Office suite.

It would be good for you to have:

• Experience of data protection with a robust understanding of the core elements of data protection law.
• Knowledge of IS09001.
• Experience of Process Management including Lean/Continuous Improvement.
• A track record of implementing best practice data processes and making substantive improvements to benefit the client and compliance to data regulation and legislation.

What you will get:

• up to £35,000 depending on experience
• Permanent Role
• Monday – Friday, 37.5 hours per week

Our Benefits:

• Discretionary rail travel across Scotrail Services
• Discretionary bonus scheme
• 34 days holiday (including public holidays) with option to buy
• Competitive pension scheme
• Private medical insurance
• Employee Assistance Programme and Mental Health Support
• Dress for your Day
• Hybrid Working

For more details & to apply please visit our website solvd.solutions/vacancies

Closing date 1 March 2023.