As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a Retail Travel Advisor – Customer Information Point, on a full-time, permanent basis based in Northampton

What does the job involve?

• Responsible for providing high quality customer service to all of West Midland Trains’ customers, including the promotion of the Company’s disabled passenger’s procedure.
• Update and amend manuals and manage supply of leaflets and timetables.
• Ensure an attractive environment by maintaining high standards of environmental cleanliness.
• Maintain a secure environment.
• Continually provide information through effective communication directly with our customers, utilising display units and IT equipment (using PA) particularly during times of disruption.
• Maintain and update all relevant records and registers.
• Carry out winterisation duties on all platforms and on all public areas.
• Carry out train dispatch duties.
• Carry out passenger assists where required.
• Take reasonable care for your own safety and for the safety of others who may be affected by your work.
• Be prepared to undertake any reasonable request made by your manager etc.

What skills and experience do I need to do the job?

• Able to demonstrable ability to pay close attention to detail and be thorough in completing tasks, who will address and/or escalate issues appropriately
• Excellent communication skills
• Flexible
• Customer focused
• Ability to remain calm and work under pressure
• Attention to detail

What are the salary and benefits?

• Competitive salary and excellent benefits
• Final salary pension – one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.