Control Supervisor

Job reference: SYS-7674

Location Glasgow
Business Area / Department Rail Replacement
Salary & Benefits Competitive
Closing Date 21/01/2022
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Control Supervisor

Job reference: SYS-7674

At Abellio Rail Replacement we love our jobs and everything we do to provide the best Rail Replacement service.

Do you get a buzz when you see growth in a business? Do you want to be part of this journey?

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic rail industry. If this is you, then why not apply to come and join us at Abellio Rail Replacement.


Duties Include:

  • To provide guidance and support to TOC control teams, to ensure that all emergency taxi requests are run safely & efficiently and are responsive to all customer needs.
  • Ensure that safe working practises are adhered to by taxi operators.
  • Ensure that all information relating to all safety related incidents or accidents involving taxis is collated in a timely fashion.
  • Ensuring all relevant information is captured at the time to support the formal investigations process.
  • Monitor and manage the performance of Taxi Control staff. 
  • Give guidance where required and challenge staff when required. 
  • Carry out regular performance reviews to ensure high standards are maintained.
  • Manage resource levels within the Control to ensure adequate shift coverage, overtime coverage & enhanced staffing levels when required.

The Candidate:

  • An individual who can develop effective working relationships with suppliers & colleagues
  • Can handle high pressure situations in a calm & logical manner
  • Able to communicate effectively both written & oral
  • Desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
  • Demonstrates leadership qualities and good negotiation skills
  • Able to coach staff and manage teams
  • Flexibility with shift working on a rota basis covering early, late and night shift patterns

If you feel you have the skills, experience or qualifications required for this role and want to join a fast-paced growing company apply immediately! Please note that due to a high number of applications we may close the job posting earlier than expected. Best of luck!!

Abellio supports diversity and inclusion and is committed to eliminating discrimination and encourages diversity amongst the workforce which is truly representative of all sections of society.