Duty Station Manager [31131]

Job reference: SYS-7565

Location Milton Keynes
Business Area / Department Customer Services ~ Customer Service
Salary & Benefits Competitive salary and excellent benefits
Closing Date 07/12/2021
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Duty Station Manager [31131]

Job reference: SYS-7565

Additional Documentation

West Midlands Trains are proud of what we have achieved so far and we're excited for the positive future we are heading towards.  We believe our success can only continue to grow by providing our employees the support and leadership they require.

We are recruiting for a Duty Station Manager at Milton Keynes on a full time, permanent basis to provide leadership to our front-line stations teams.

The role will involve providing direct line management to the front-line stations’ teams within including stations, ticket office and gate-line teams.  This includes, responsibility for the customer experience on all staffed, unstaffed stations and other TOC managed stations.  This is a key role in ensuring the delivery of effective improvement plans to include customer satisfaction, safety, performance and reliability and community engagement.

The successful post holder will provide management and direction to the front-line stations team to ensure delivery of the West Midlands Trains objectives, to create an amazing experience for our people and our customers. You will also lead team to ensure that all actions arising from the Service Quality Review audit are actioned in line with our obligations.

As you will be managing of a workforce spread geographically across different locations, our successful candidate will possess exceptional interpersonal skills and proven record in building teams plus a high level of influence and the ability to lead teams to deliver positive results. You will also have the right style to motivate, lead and influence others in line with Abellio and London Northwestern Vision, brand and culture and possess the drive and passion to manage change and innovation.

In return we will offer in addition to a competitive salary a wealth of benefits including free travel on West Midlands Trains and other Abellio group trains for you, your partner and dependent children.  75% discount on all other train operating companies over most of the UK rail network, enrolment of our West Midland Railways Pension Scheme and our pension salary sacrifice scheme – Smart Pensions and the opportunity to participate in the company’s health scheme.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues after completion of their 6 months probationary period.  A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.