Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have a fantastic leadership opportunity for a Deputy Station Manager. Although the position is based at London Liverpool Street, you will also be at Stratford Station when required.

The Role

By reporting into and deputising for the Station Manager, as well as working with the Operational Delivery Manager, you will play a key part in Greater Anglia’s management of London Liverpool Street and Stratford Stations. You will be responsible for a team of Shift Managers, and look after a team overseeing circa 80 colleagues, including some of the main customer experience touch points at Liverpool Street including the Customer Information Point, The Gateline and The Ticket Office.

The primary focus of this role is to oversee the key Retail and Customer Experience delivery within London Liverpool Street and Stratford. This will include colleague recruitment, training, safety management systems, absence and performance management to name a few of the key deliverables.

You will also play a core part in the future strategy of Greater Anglia at working collaboratively with our industry partners such as Network Rail and support the Station Manager on an integrated collaborative approach to your role at Liverpool Street.

The successful colleague will be responsible in the management of our key stations with regards to the following:

• Oversee the effective management of core Retail Teams at London Liverpool Street in line with the GA future strategy of customer experience delivery.  
• Support stakeholder collaboration with our industry partners at both London Liverpool Street and Stratford.
• Spearhead and lead colleague engagement working groups to ensure continuous engagement, improvement and consideration of the overall GA Diversity & Inclusion Strategy as you execute your role.
• Lead the recruitment strategy for the area under direction of the Station Manager to ensure continuous improvement, diversity and inclusion are at the heart of the areas recruitment and progression strategy.
• Effective management of people management processes such as absence management, poor performance and other people processes as required.
• Being a leading face of Greater Anglia within London and supporting the business at meet the managers and other key stakeholder events as required.
• Have a working knowledge of and involvement within the Train Dispatch Operation as required and working with the Operational Delivery Manager where required.
• In the absence of the Station Manager to deputise and discharge your duties appropriately and work closely with the Head of Customer Service South.

This role will involve working a mixture of weekdays and some weekends, including on call duties, so you must be fully flexible in your approach to your working week.

What we are looking for

We are looking for a colleague who is highly inspiring and committed to taking up this challenging role. You will be able to find solutions quickly and professionally, when facing a challenging circumstance or situation that come with managing one of the countries busiest stations.

The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.

The closing date for all completed applications is on 12th November 2021

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!