Platform Staff - Watford

Job reference: SYS-7465

Location Watford Junction Area
Business Area / Department Head Office ~ Customer Services
Salary & Benefits Competitive salary and excellent benefits
Closing Date 15/03/2022
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Platform Staff - Watford

Job reference: SYS-7465

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Additional Documentation

An exciting opportunity has arisen for Platform Staff to join our Passenger Services team based at Watford Junction Area on a full time, permanent basis to provide a comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers. 

Duties will include:

  • Responsible for providing high quality customer service to all of West Midland Trains’ customers, including the promotion of the Company’s disabled passenger’s procedure.
  • Update and amend manuals and manage supply of leaflets and timetables.
  • Ensure an attractive environment by maintaining high standards of environmental cleanliness.
  • Maintain a secure environment.
  • Continually provide information through effective communication directly with our customers, utilising display units and IT equipment (using PA) particularly during times of disruption.
  • Maintain and update all relevant records and registers.
  • Carry out winterisation duties on all platforms and on all public areas.
  • Carry out train dispatch duties.
  • Carry out passenger assists where required.
  • Take reasonable care for your own safety and for the safety of others who may be affected by your work.
  • Be prepared to undertake any reasonable request made by your manager etc.

Our ideal candidate will be:

  • Customer focused (previous retail experience is highly desirable)
  • Able to remain efficient and calm in pressurised enviroments
  • Flexible to the requirements of the job
  • An excellent communicator skills 
  • Able to use own initiative when appropriate
  • Smartly and professionally presented
  • Numerate and literate 
  • Able to learn legislation that affects the role

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.