This is a fantastic time to join West Midlands Trains as we embark on your new franchise to improve our passenger’s journeys. As part of the wider Abellio Group, West Midlands Trains Ltd, operates as a joint venture - West Midlands Railway and London Northwestern Railway, delivering over 1,300 safe and reliable services per day for more than a 60 million passengers per year.  Since the start of our franchise in 2017 we have been committed to improving our services, investing a whopping £1 billion into the region’s network, £18million in the development of all our workforce.

We have an exciting new opportunity for a full time, permanent Train Care Assistant /Mobile CET Operator to join the team at our Crewe Depot.

As a Train Care Assistant /Mobile CET Operator you will operate the mobile CET and carry out the cleaning of trains that are travelling in service and/or at Stations to laid down VCI standards and as directed in accordance with the Principle Accountabilities. The success of the role is measured by results from National Passenger Surveys, Internal Audit, Mystery Shopper results and SQMS.

Duties

• Operate the mobile CET unit
• Use of specialist cleaning chemicals and equipment.
• Take responsibility for materials and equipment provided to carry out tasks required.
• Complete audit sheets as required and report non-conformances to the Train Presentation Supervisor
• Disposal of rubbish removed from trains in the appropriate location
• Remove full bin liners and re-line on train bins when found full or nearly full
• Fit seat reservation labels where required by local arrangements
• Ensure compliance with processes and procedures in respect of the Environmental Management System to ISO14001 quality and safety systems
• Able to make decisions based on skills training and own initiative within predetermined programme of work
• Ensure compliance with the requirements of the Health & Safety at Work Act
• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement and in accordance with training provided
• Ensure own safety and that of others at all times
• Comply with all appropriate rules and regulations
• Report all faults, unusual occurrences or hazards to Train Presentation Supervisor promptly
• Ensure that all accidents and incidents are correctly reported
• Ensure all uniform, name badge, safety shoes and personal protective equipment provided is worn as required

Person Specification

• Customer focused
• Able to work on own initiative
• Good communication skills, written and oral
• Organised
• Flexible to the needs of the job
• Attention to detail
• Able to work to tight deadlines
• High standards of work

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on other train travel over most of the UK rail network, access to an Employee Recognition and Benefits Platform, development opportunities to help further your career with West Midlands Trains, and a defined benefit salary pension.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).