Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an exciting opportunity within our Information Team at Romford ROC for a Social Media Assistant/Mobile Information Controller.

The Role

This role is a unique position with two functions. Social Media and Mobile Information. This role will involve providing real time internal/external information, responding to customer queries via the Greater Anglia and Stansted Express Twitter feeds, as well as monitoring other Social Media Platforms. This includes posting information about the status of our services, providing updates to customers throughout disruption events, answering questions raised by customers and resolving issues by highlighting them to the relevant areas of the business and tracking results.

You will also be responsible for providing detailed internal information to colleagues of all levels across the business using various internal information systems.

The successful candidate will work as part of a 7-day roster with a mix of Monday to Friday early/late shifts and weekend working, therefore you must be fully flexible in your approach to your working week.

What we are looking for

We are looking for an enthusiastic colleague who can demonstrate exceptional levels of customer service and has excellent written communication. Experience of communicating with customers during service disruption and/or experience of a range of social media is desirable but not essential.

The ideal candidate will be able to demonstrate how they can maintain high levels of customer service on social media whilst updating the organisation on incidents as they develop.

The ideal candidate will be able to respond to various challenges, often to difficult timescales, by working well within the Control Team and working with internal/external colleagues. The ideal candidate will be self-motivated and proactive when monitoring the live service with attention to detail when communicating to either the public or colleagues.

The closing date for all completed applications is on Monday 25th October 2021

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, and cycle to work scheme, then apply now, and see what we can do for you!