Performance Manager

Job reference: SYS-6750

Location Twickenham
Business Area / Department Head Office ~ Performance
Salary & Benefits Competitive
Closing Date 22/01/2021
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Performance Manager

Job reference: SYS-6750

A fantastic opportunity has arisen for a Performance Manager based of our Twickenham Depot. The successful candidate will report into the Network Area Manager and will ensure that services are delivered to the best possible standard through developing a team that has excellence at its core.

 

The role:

  • To promote a culture that embeds safety at all times. This should be achieved by leading by example and never turning a blind eye to unsafe practices.
  • To ensure that the team follow the Performance Golden Rules
  • Deliver results in line with TfL and Company expectations
  • Inspire and lead a team of Controllers
  • Develop, agree and implement route control strategies that deliver maximised ‘on road’ performance
  • To ensure that Controllers understand and are utilising the agreed control strategies
  • To ensure that we comply with legal, regulatory and contractual requirements such as Drivers’ Hours regulations and TfL Mileage reporting requirements
  • Ensure that resources are allocated appropriately either on the road or in control rooms
  • Excellent understanding of Company policies, procedures and initiatives. Ability to promote new initiatives and identify more effective ways of working
  • To produce reports as required on issues impacting services, performance or the business
  • To maintain good levels of communication with external stakeholders (NMCC, Bus Operations etc.) in relation to issues which may affect the bus network
  • Deliver daily team ‘huddles’
  • Work within tight time constraints and submit accurate paperwork within required timescales

The candidate: 

  • Able to communicate effectively with all levels of staff (both written and verbal)
  • Must be results focussed
  • Ability to identify the root cause of an issue through use of data and evidence.
  • Having identified root causes, must have the ability to develop solutions
  • The ability to identify priorities and assign and complete tasks accordingly
  • The ability to work as part of a team
  • Have a positive attitude, with the ability to lead a team of Controllers to achieve excellent standards of performance.

 

Abellio London supports diversity and inclusion and is committed to eliminating discrimination and encourages diversity amongst the workforce which is truly representative of all sections of society.