An opportunity has arisen for an Operations Supervisor based at Birmingham Snow Hill station.  You will be responsible to supervise the day-to-day operations and train running at Birmingham Snow Hill Station to minimise any delays wherever possible. You will also have day to day supervision of train crew along with ensuring traincrew resources are deployed effectively. 

Duties will include:

• Book on and off Train crew reporting any failures to the appropriate Train Crew Supervisor • Carry out driver fit for duty checks according to the appropriate standard
• Post rosters/links/daily alteration sheets
• Ensure late, general, new, commercial, permanent and Health & Safety notice cases are maintained and up to date as laid down in procedures
• Act as a focal point for receiving and disseminating information to train crew as required
•  Monitor train running and take action to ensure that train crew resources are deployed effectively, working closely with LM control and resource schedulers particularly at times of disruption
• Maintain a daily log and record events which affect or occur on the station to include delays, replatforming and other events affecting the train plan
• In an emergency situation follow the Rulebook requirements in terms of reporting an incident and respond to the incident in accordance with training provided.
• Report all defects arising at the station according to the fault reporting procedures
• Cover the Station Supervisors role as required (Train Dispatch competency will be required, candidates will undergo Dispatch testing as part of the recruitment process).

Our ideal candidate will be:

• Excellent interpersonal skills & an effective decision-maker
• Willingness to work unsociable hours
• Ability to remain calm under pressure
• Able to organise own working time to maximum potential
• Friendly, open approach and proactive when dealing with customer requirements
• Ability to learn and understand rules and regulations that relate to role
• Flexible to the requirements of the job

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on other train travel over most of the UK rail network, access to an Employee Recognition and Benefits Platform, development opportunities to help further your career with West Midlands Trains, and a defined benefit salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.