Head of on-Train WMR

Central Birmingham B3 (Train pass included)

Competitive package and benefits

This is a fantastic time to join West Midlands Trains as we embark on a journey to improve our passenger’s journeys. As part of the wider Abellio Group, West Midlands Trains Ltd, operates as a joint venture - West Midlands Railway and London Northwestern Railway, delivering over 1,300 safe and reliable services per day for more than a 60 million passengers per year.  Since the start of our franchise in 2017 we have been committed to improving our services, investing a whopping £1 billion into the region’s network, £18million in the development of all our workforce.

As the Head of On-train for West Midlands Railway (WMR), you will be part of our senior leadership team,  accountable for leading the on-train department.  Reporting into the Customer Experience Director for WMR you will lead a team of 400 Senior Conductors and the Revenue Protection & Security Team within WMR. You will be responsible for delivering all associated safety, train performance, service reliability and customer outcomes.

This role is also responsible for employee relations strategy for the function and will include regular engagement with Trade Union colleagues.

 You will bring with you the following skills and experience:

• Experience of leading a large, geographically dispersed team
• Excellent people and leadership skills gained in a senior management capacity, with the ability to lead, motivate and grow a team
• Experience at leading operational teams
• A vision and drive to deliver improved customer experience
• Be a highly credible leader with a proven track record of managing diverse teams through change, managing performance and motivating others to deliver results
• Pro-active individual with an ability to engage with others quickly to establish relationships
• Experience of deploying strategic priorities whilst maintaining a customer focus
• Able to evidence excellent analytical and problem solving skills to develop and implement effective people strategies, policies and processes. Drive appropriate action to deliver commercially sound and realistic solutions
• Have a proven track record of operating successfully within a highly unionised environment
• Excellent communicator with strong negotiation and influencing skills
• Well developed written and verbal communications skills
• Experience of working with safety and quality standards
• Experience of managing complex budgets
• Can demonstrate a high level of personal resilience and thrives in complex and demanding situations

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including first class travel on Abellio trains for you, your partner and dependent children, 75% discount on other train travel over most of the UK rail network, access to an Employee Recognition and Benefits Platform, development opportunities to help further your career with West Midlands Trains, and a defined benefit salary pension as well as an opportunity to participate in the company's health scheme.