Senior Controller, Wales

Job reference: SYS-6541

Location Cardiff, Wales
Business Area / Department Rail Replacement
Salary & Benefits Competitive
Closing Date 26/10/2020
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Senior Controller, Wales

Job reference: SYS-6541

We have an exciting opportunity to join our Rail Replacement Team as control staff based at our Cardiff depot. The successful candidate(s) will manage the day to day operations of our bus, coach & taxi operations in response to planned and emergency operations on behalf of Transport for Wales (Rail).

 

The Role:

  • Based within our Cardiff control room the controller will arrange bus, coach & taxi road transport in times of train service disruption.
  • Responsible for ensuring that sufficient levels of accessible vehicles (PSVAR) are sourced to provide a quality customer focussed response.
  • To provide efficient & effective administrative support, as well as undertaking a coordinateddaily close down of costs with Transport for Wales control staff
  • Responsibility for the day to day operational delivery of the Wales contract.
  • Ensure all incident & accident investigations are managed within agreed timelines. Control team to be focal point on the day for information gathering.
  • Work effectively with external suppliers, colleagues and agencies (HAUC).
  • Have a duty of care for the health and safety of yourself and colleagues at all times. Including a duty to report unsafe acts or omissions to safety.
  • To undertake any other duties commensurate with the role

 

The Candidate:

  • An individual who can develop effective working relationships with suppliers & colleagues
  • Can handle high pressure situations in a calm & logical manner
  • Able to communicate effectively both written & oral
  • It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
  • It will be desirable if applicants can speak Welsh.
  • The posts involve shift working on a rota basis covering early, late and night shift patterns.

 

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