Customer Services Area Relief

Job reference: SYS-6035

Location Colchester North
Business Area / Department Customer Services ~ Customer Service
Type of Role Perm - Full Time
Salary & Benefits £26,126 initial, progressing to £30,416 after a years' service
Closing Date 21/02/2020
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Customer Services Area Relief

Job reference: SYS-6035

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Customer Services Area Relief - Hybrid

We have an exciting opportunity for a new employee to join the Customer Services team based at Colchester North Station. This position also requires the applicant to cover shifts at other stations on the area from Manningtree to Harwich, Colchester North / Town to Clacton and Walton.

Role and Accountability:

The role is varied. Duties include the requirement to dispatch trains in a safe and punctual manner, sell tickets from a manned ticket office or provide advice on how to use the ticket vending machines or online purchasing options, whilst demonstrating outstanding customer service values to our customers.

Familiarity with rail tickets will be beneficial, however full training will be provided.

The position is based on an average of 35 hours a week, to include shift work of early mornings, late evenings and nights. The position includes rostered Saturday and Sunday shifts. All applicants should be aware that this role includes lone working and is potentially physical and outdoor in nature.

As an Area Relief you will be expected to cover short notice sickness and leave, therefore the successful applicant should have a flexible approach to the role and be willing to change their shifts with limited notice.

The successful applicant will also have their own transport and be able to travel independently to stations on the area (shifts may start or finish after the train service begins / ends).

The post holder will be expected to undertake light station cleaning as part of his or her duties.

Experience, Knowledge and Qualifications Required:

You will have a high level of professionalism, a positive attitude, and be pro-active, friendly and open honest when dealing with customers. Excellent customer service and interpersonal skills are crucial to this role. You will remain calm under pressure, show integrity, and be flexible and adaptable to change.

Previous experience in a ticket office and / or dispatching trains will be highly regarded.

This is a safety critical role and you will be responsible for the safe dispatch of our trains. A medical will need to be passed successfully for the position to be offered.

*Please note: The starting salary is £26,126, rising to £30,416 after 1 years service *

**Please note vacancies can close earlier due to high influx of candidate applications.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!