Revenue Officer - Watford [Night Shift P/T]

Job reference: SYS-6007

Location Watford
Business Area / Department Customer Services ~ Customer Service
Salary & Benefits £22,036 rising to £23,374 upon completion of probation (pro rata to hours)
Closing Date 25/02/2020
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Revenue Officer - Watford [Night Shift P/T]

Job reference: SYS-6007

Additional Documentation

West Midlands Trains have an exciting opportunity for a Revenue Officer to join us at our Watford Station, on a part time permanent basis. Please note this role will be for night shift work.

The Role
The Revenue Officer role is to ensure we have a consistently high level of customer service and revenue protection activity across our network, ensuring all travelling passengers are in possession of a valid ticket for their journey. 

Role Requirements: (For full responsibilities please see JD attached)

  • Ensure compliance with all safety responsibilities, reporting any unusual occurrences and/or unsafe practices in line with company procedures. 
  • Undertake full inspection of tickets, ensuring a high level of customer service at all times, dealing effectively with passengers who are not in possession of a valid ticket. This will include issuing Penalty Fares to those passengers not in possession of a valid ticket without a valid reason, and to issue appropriate tickets to those passengers not liable to a Penalty Fare.
  • Operate automatic ticket gates where in place.
  • Envoy maintenance
  • Station duties support, as required such as poster changes, accessibility assistance, and winterization.
  • Conduct interviews with those suspected of travelling fraudulently under the terms of the Police & Criminal Evidence Act 1984 as it relates to the questioning of suspects.

Our Ideal candidate will be:

  • Numeracy and literacy skills to a level equivalent to GCSE grade A-C in Maths and English. NVQ in Customer Service is desirable.
  • Understanding of WMT operations, ticketing and geography covered
  • Experience of working in a customer service and retail environment is desirable, and experience of working in a cash-handling environment is especially advantageous.
  • Ability to demonstrate excellent levels of customer service 
  • Ability to deal effectively with customers, especially those who do not have valid tickets
  • Be willing and able to make effective ‘on the spot’ decisions taking into account all relevant information

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months in current role and a full check of absence and disciplinary records.