Senior Support Manager (Part Time)

Job reference: SYS-5930

Location Harlow Town
Business Area / Department Customer Services ~ Customer Service
Type of Role Part time
Salary & Benefits £Competitive
Closing Date 24/01/2020
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Senior Support Manager (Part Time)

Job reference: SYS-5930

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Senior Support Manager (Part Time)

We have a rare and exciting opportunity for a Senior Support Manager to join the West Anglia Customer Service team on a part-time basis (two days a week) under a job share arrangement with another colleague.

Role and Accountability

You will lead and engage a small team of roster colleagues to ensure that they are energized and able to meet the changing demands of the business.

As a member of the management team, the role provides important administrative and managerial support to the whole Customer Services team and although highly varied, typically includes producing and maintaining various departmental records, collating and producing a number of weekly and periodic performance reports, ordering and distributing stocks and supplies, meeting note and action taking, and scheduling and coordinating colleague medicals.

As a regular and key point of contact for the wider team, the role also maintains and develops internal and external relationships with a variety of colleagues, departments and stakeholders.

Experience, Knowledge and Qualifications Required

A self-motivator, you will be very well organised and be comfortable with managing your own time to take ownership of situations and meet deadlines.  Although not essential, previous experience in supervising a small team and/or administrative work is an advantage. 

As the role is part of a job share, strong communication skills across all levels of business will be especially important – both written and verbal – and will have a good underlying standard of computer literacy (MS Word and Excel in particular). The role is generally office hours on the agreed days; a small amount of travelling is also to be expected, predominantly on the West Anglia route.

*Please note vacancies can close earlier due to high influx of candidate applications*


To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!