Customer Service, SG B Internal Relief GPR, Fort William

Job reference: SYS-5766

Business Area / Department Customer Services ~ Customer Service
Type of Role Full time
Salary & Benefits £26,855 per annum (on completion of training)
Closing Date 04/12/2019
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Customer Service, SG B Internal Relief GPR, Fort William

Job reference: SYS-5766

Customer Service Staff

Station Grade B – Internal Relief – (General Purpose Relief)

Platform / Train Dispatch / Shunting / Cleaning


Duties will include shunting of locomotive hauled coaching stock. Train dispatch duties, ensuring that trains leave the station safely and punctually. Cleaning and tanking of sprinter units and coaching stock. Maintenance / cleaning of station environments including platforms, waiting areas and toilets.

Other duties are maintenance and cleaning of station environments including platforms, waiting areas and toilets, and ensuring also that the station conforms to the service quality requirements. Keeping the station hazard free by carrying out security and health & safety checks. You may also be responsible for ice and snow clearing from platforms and footbridges in the winter months.

Training will be given but the applicant should ideally be able to demonstrate a knowledge of cleaning standards, minor repairs and an understanding of COSHH.  

If you believe you can influence customers to choose to travel with us, we would like to hear from you. We are looking for evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles. You will already be a highly motivated and flexible individual with excellent communication skills. Customer friendly focused you will also be an effective team player who can demonstrate initiative and an ability to work under pressure whilst remaining calm.

Flexibility is essential in order to meet shift requirements which may include early starts, late finishes and weekend working.  You should also have customer service experience. You must have your own transport and be able to drive. The relief post will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.

We offer an attractive reference salary of £26,855 per annum on completion of training. During training, the trainee salary is £17,880 per annum.

Selection process: Selected candidates will be invited to complete online assessments. If successful candidates will then be invited to attend an assessment centre and interview. The final stage for successful candidates will be a medical examination and drugs/alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six month probation period. Training initially involves a five day Induction training programme including first aid and fire safety.