About Abellio

We’re Abellio, we run public transport in Europe and our purpose is ‘easier journeys every day’. Every day, more than 14,000 Abellio employees provide safe and reliable public transport services for more than a million passengers.

We’re owned by the Dutch Railway, NS, and also operate in Germany. In the UK we run buses through Abellio London, as well as train services for ScotRail, Greater Anglia, Merseyrail, East Midlands and West Midlands rail networks.

We work together to provide better quality, more convenient transport services that genuinely benefit our customers, all underpinned by our values - Genuine, Professional, Proactive and Inclusive. As one of the biggest rail operators in the UK there are lots of opportunities to work all over the country.

Main purpose of the role

Lead and develop digital customer analytics, including the creation of a roadmap for advanced analysis, predictive modelling and data. Set the direction and standards for data driven decision making within the digital product space.

Key accountabilities / responsibilities

• As an expert in Digital Analytics, you will work across our operating companies, spotting opportunities to improve insight, efficiency and revenue through our digital infrastructure.
• Build strong working relationships across a number of internal teams, supporting work with existing teams to drive the roadmap for personalization, as well as understanding the customer interactions across our online estate and working with our media teams to optimize targeting and spend.
• Responsible for data roadmap and strategy, including prioritising development activity within the digital product programme
• Responsible for data governance, including managing data access and setting data KPIs within the digital product programme
• Work with Product Management team to identify and manage data requirements for omni-channel development roadmap
• Educate users across the business in data and visualisation tools and best practices
• Delivering advanced analysis, including Web Analytics capabilities

The ideal candidates

Will share and demonstrate the Abellio values and behaviours (see details on the attached job description), and will have/be:

• Experience running / managing omni-channel data within another large retailer / brand.
• Experience leading projects to deliver advanced insights, engaging multiple stakeholders across business and technology.
• Experience working with cloud-based data lake and selecting analysis and visualisation tools, managing performance dashboards and managing a team.
• Experience of working in multi-disciplinary teams and delivering to Agile / SCRUM methodology.
• Ability to engage colleagues and stakeholders with proven ability to build a strong collaborative network across stakeholders
• Experience analysing data using relatively advanced methods / tools (e.g. Alteryx)

Applicants should be prepared to travel within the UK.

Full details can be found in the attached job description.