Delay Attribution Controller

Full-Time Fixed Term contract (18 months)

Rugby (travel pass included)

This is a fantastic time to join West Midlands Trains as we embark on your new franchise to improve our passenger’s journeys. As part of the wider Abellio Group, West Midlands Trains Ltd, operates as a joint venture - West Midlands Railway and London Northwestern Railway, delivering over 1,300 safe and reliable services per day for more than a 60 million passengers per year.  Since the start of our franchise in 2017 we have been committed to improving our services, investing a whopping £1 billion into the region’s network, £18million in the development of all our workforce.

We are looking to recruit a Delay Attribution Controller who will investigate and resolve delays in real time, managing data effectively, attributing delays to appropriate managers for resolution. You will be responsible for correct attribution and allocation of delay attributed to West Midlands Trains, including collaboratively working with Network rail.

In return we are looking for individuals with the following skills:

• Knowledge of West Midlands Trains operations and geography
• Understanding of rail industry
• Knowledge of office software including Word, Excel, CCF, P2 and Outlook
• Knowledge of train operations software such as Bugle is essential for the post but can be trained for new entrants
• Computer literate
• Customer focused
• Able to work under pressure
• Able to take in large amounts of information
• Good communication skills
• Methodical, analytical and persistent approach
• Organised
• West Midlands Trains Induction programme attendance
• Training on any new software packages introduced to Performance team

 (Please refer to the JD attached)

In addition to a competitive salary, West Midlands Trains offer a wealth of benefits including free first class travel on West Midlands Trains and other Abellio group trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help you further your career with West Midlands Trains and a competitive pension scheme.

Applications

Applications will be considered from internal colleagues after completion of their 6 months probationary period.  A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.