We currently have an exciting new role available here at London Northwestern Railway. We are looking to recruit a positive and ready for a new challenge individual, to join us a Duty Operations Managers for Northampton.

The Role
You will be leading on minimising the operational impact of disruption at the nominated station, including supervising Traincrew, disseminating relevant information in a timely manner in line with PIDD and other requirements, working closely with Duty Traincrew Managers, West Midlands Trains Control and Network Rail to ensure service restoration. While also providing support to the Station management in team in line with the appropriate service level agreement.

Your duties will include the following:

• Manage disruption, liaise with West Midlands Trains Control and Duty Traincrew Managers to identify Traincrews for train services, and use Traincrew diagramming information to forward-plan Traincrew duties.
• Monitor train running and actively act to ensure that Traincrew resources are deployed effectively.
• The management of competency systems for Train dispatchers as a contingency as per the West Midlands Trains standard. Accountability remains with DSM.
• Have a full understanding of Driver and Senior Conductor terms and conditions, including rostering arrangements.
• To ensure high levels of customer service are provided at all times.
• To ensure safe and punctual dispatch of trains.
• Manage information provision to meet PIDD requirements, directing staff where appropriate.
• In an emergency follow the Rulebook requirements in terms of reporting incidents and respond to the incident(s) in accordance with training provided.
• In an emergency, be prepared to assist until resolved or until relieved by an appropriate person.
• This role will robustly manage all station operations.
• Ensure compliance with the requirements of the Health & Safety at Work Act.
• Ensure staff and customers are provided with the available, accurate and timely information.
• Comply with all appropriate rules and regulations to the role.
• To coordinate and organise Drivers and Senior Conductors movements during disruption, or when necessary. Liaising with relevant Duty Traincrew Manager, Drivers and Senior Conductors.
• To liaise with Control rooms from West Midlands Trains, Network Rail and other TOC’s, to manage train movements in disruption.

Please see job description attached, for a full role brief.

Benefits
In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

Applications
We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.