Due to continued growth, Abellio are looking for Customer Service Advisors - Permanent Full-Time - to join their Shared Services Centre in Glasgow.

Purpose of the Role: 

• To show empathy and compassion whilst delivering good customer service
• Provide a personalised, professional experience when responding to the customers using a variety of communication channels such as email, letter and telephony
• The ability to utilise a variety of information systems, to ensure customer queries are resolved and they receive a personalised service to drive the customer experience towards excellence
• In this role you will receive full training and support throughout your career. This will be provided through regular coaching sessions, in-house training and feedback on current development

Preferred Skills & Experience: 

• Some experience working in a complaints handling role
• Educated to a minimum of Standard Grade English (or equivalent)
• Effective communication skills - written and verbal
• An enthusiastic, self-motivated and outgoing nature
• Computer literacy skills
• Proactive problem solving skills
• Ability to understand and resolve customer enquiries in a time sensitive manner
• A positive, resilient, assertive and professional nature
• The ability to be flexible and stay calm under pressure
• Strong time management skills in order to meet deadlines
• Ability to work within a team setting with adaptable and interpersonal skills
• Being able to encompass the Abellio values at all times - Genuine, Proactive, Professional and Inclusive

Hours of Work: 

Full Time working 37.5 hours per week, any 5 days of 7 days (Monday to Sunday) between office open hours – 07.00am – 10.00pm. Please note that this will include rotational weekend working.