Customer Experience Advisor - Full Time (37.5 hours)

Job reference: SYS-5178

Location Glasgow
Business Area / Department Abellio Shared Services Centre ~ Customer Experience
Type of Role Full time
Salary & Benefits £18,000
Closing Date 31/07/2019
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Customer Experience Advisor - Full Time (37.5 hours)

Job reference: SYS-5178

Due to continued growth, Abellio are looking for Customer Service Advisors - Permanent Full-Time - to join their Shared Services Centre in Glasgow.

 

Purpose of the Role: 

  • To show empathy and compassion whilst delivering good customer service
  • Provide a personalised, professional experience when responding to the customers using a variety of communication channels such as email, letter and telephony
  • The ability to utilise a variety of information systems, to ensure customer queries are resolved and they receive a personalised service to drive the customer experience towards excellence
  • In this role you will receive full training and support throughout your career. This will be provided through regular coaching sessions, in-house training and feedback on current development

 

Preferred Skills & Experience: 

  • Some experience working in a complaints handling role
  • Educated to a minimum of Standard Grade English (or equivalent)
  • Effective communication skills - written and verbal
  • An enthusiastic, self-motivated and outgoing nature
  • Computer literacy skills
  • Proactive problem solving skills
  • Ability to understand and resolve customer enquiries in a time sensitive manner
  • A positive, resilient, assertive and professional nature
  • The ability to be flexible and stay calm under pressure
  • Strong time management skills in order to meet deadlines
  • Ability to work within a team setting with adaptable and interpersonal skills
  • Being able to encompass the Abellio values at all times - Genuine, Proactive, Professional and Inclusive

 

Hours of Work: 

Full Time working 37.5 hours per week, any 5 days of 7 days (Monday to Sunday) between office open hours – 07.00am – 10.00pm. Please note that this will include rotational weekend working.