Customer Experience Advisor - Evening Part Time (20 hours)
Job reference: SYS-5164
Customer Experience Advisor - Evening Part Time (20 hours)
Job reference: SYS-5164
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>
Due to continued growth, Abellio are looking for Customer Service Advisors - Permanent Part-Time Evening - to join their Shared Services Centre in Glasgow.
Purpose of the Role:
- To show empathy and compassion whilst delivering good customer service
- Provide a personalised, professional experience when responding to the customers using a variety of communication channels such as email, letter and telephony
- The ability to utilise a variety of information systems, to ensure customer queries are resolved and they receive a personalised service to drive the customer experience towards excellence
- In this role you will receive full training and support throughout your career. This will be provided through regular coaching sessions, in-house training and feedback on current development
Preferred Skills & Experience:
- Some experience working in a complaints handling role
- Educated to a minimum of Standard Grade English (or equivalent)
- Effective communication skills - written and verbal
- An enthusiastic, self-motivated and outgoing nature
- Computer literacy skills
- Proactive problem solving skills
- Ability to understand and resolve customer enquiries in a time sensitive manner
- A positive, resilient, assertive and professional nature
- The ability to be flexible and stay calm under pressure
- Strong time management skills in order to meet deadlines
- Ability to work within a team setting with adaptable and interpersonal skills
- Being able to encompass the Abellio values at all times - Genuine, Proactive, Professional and Inclusive
Hours of Work:
Part Time Evening working 20 hours per week, any 4 days of 7 days (Monday to Sunday) between 5pm-9pm.
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>