As part of the wider Abellio Group, West Midlands Trains Ltd, operates as a joint venture - West Midlands Railway and London Northwestern Railway, delivering over 1,300 safe and reliable services per day for more than a 60 million passengers per year.  Since the start of our franchise in 2017 we have been committed to improving our services, investing a whopping £1 billion into the region’s network and £18 million in the development of all our workforce.

We are currently recruiting for a Station Manager for our West Midlands Railway business function managing our Worcester lines.  The role will provide direct line management and inspirational leadership to the front-line station teams including ticket office and platform teams, ensuring a best in class service is being delivered to our customers.

Responsibilities will include:

• Provide management and direction to the front-line stations team to ensure delivery of the West Midlands Trains objectives, to create an amazing experience for our people and our customers;
• Take responsibility for recruitment to the agreed levels within your area, ensuring we have the right amount of the right type of people.
• Ensure delivery of all relevant training and briefing for your teams;
• Carry out discipline and grievance interviews, hearings and procedures as necessary;
• Ensure that all employees within your area are communicated with using the agreed processes for briefings and meetings.
• Effectively manage the performance of your team to ensure they are engaged, capable, available and motivated to deliver consistently high levels of customer experience including compliance with agreed standards. 

Our ideal Candidate will be:

• Excellent interpersonal skills and proven record in building teams.
• A high level of influence and the ability to lead teams to deliver positive results.
• The right style to motivate, lead and influence others in line with Abellio and WMR Vision, brand and culture.
• The ability to manage change and a passion for innovation.
• The ability to deliver targets and projects within budget and on time.
• Experience of safety management systems and regulatory compliance.
• High level of numeracy and sound analytical skills.
• Self-motivation and drive, thriving with accountability and responsibility.

For the purpose of this specific role and location candidates will be required to have dispatch competency.  As part of the recruitment process you will be required to meet our standard within the Dispatch testing and satisfactory standard of a full medical including drug and alcohol test.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.