Through expansion, we’re able to offer an exciting opportunity to join our Operations Team as a Driver Manager at our Twickenham Depot. The successful applicant will report to the Operations Manager and play a vital role in driving our performance, through absolute responsibility for a number of drivers on designated routes within the depot.

The Role:

• Driving a significant reduction in road traffic collision and customer injury rates across designated routes.
• Embedding The Three “Sees” defensive driving strategy.
• Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis.
• Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not.
• Educating drivers proactively on delivering excellent customer experience.
• Having a good working knowledge of the UK Domestic Drivers’ Hours’ Regulations.  Acting on any breaches found through internal checks or audits.
• Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately.
• Carrying out driver licence audits twice each year and on any enhanced risk basis.
• Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required.
• Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence.
• Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken.
• Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons.

The Candidate:

• People skills – communication, listening, adaptability to your audience
• Experience of conducting investigative interviews, preparing casework and hearing cases where applicable
• Strong organisational, time management and communication skills
• Good working knowledge of Microsoft Office packages
• Qualification in IOSH would be desirable