Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.  As part of our awarded long-term franchise, Greater Anglia is investing £1.4bn in new trains, staff facilities and colleague development and in the process transforming the customer journey experience for millions of our customers each day.

Customer Service – Ticket Office 6 Month Fixed Term Contract

We have an excellent opportunity to join the customer service team at Ipswich as part of the ticket office team at this busy commuter and leisure hub on a Part Time 6 Months Fixed Term contract. 

Role and Accountability:

You will be meeting and greeting customers, selling tickets and answering their enquiries, so you will need to be customer service focused, friendly and approachable with the ability to work within a team. You will be compassionate when dealing with customers who have additional requirements when travelling with us. You will be willing to go out and about, talking to customers, assisting them with using our ticket machines around the station as well as our new ticketing technology such as the smart card, mobile phone app etc.

Experience, Knowledge & Qualifications Required:

You will have a high level of professionalism, positive attitude, and be pro-active, friendly and open when dealing with our customers. Excellent customer service and interpersonal skills are crucial to this role. You will remain calm under pressure, show integrity, be flexible and adaptable to change. You will be knowledgeable about modern selling methods and new technology such as smart phones and the internet and be comfortable showing customers how to use these. 

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!