Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

VITA Advisor

We have an excellent opportunity to join the customer service team at Norwich as a VITA (Train Station Audio Connection) Advisor.

Role and Accountability:

An opportunity exists to join our Norwich station office based team. Our team help customers using ticket machines on the whole Greater Anglia network via audio connection.  You will need to be patient and customer focussed as we get asked lots of different questions.

Experience, Knowledge & Qualifications Required:

Training is provided - you just need to have a good telephone manner. Office based experience is preferential.

The department is open 7 days a week, and when working overnight this attracts an additional payment per shift.

You will have a high level of professionalism, positive attitude, and be pro-active, friendly and open when dealing with our customers. Excellent customer service and interpersonal skills are crucial to this role. You will remain calm under pressure, show integrity, be flexible and adaptable to change. You will be knowledgeable about new technology such as smart phones and the internet and be comfortable showing customers how to use these in relation to train tickets.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!