An exciting opportunity has arisen for a Retail Travel Advisor, to join our Customer Experience team for London Northwestern Railway at our Northampton Station on a full time, permanent basis. 

Please note this role is for Northampton ONLY.
You may be placed on a talentpool if the roles become filled.

The Role
You will be providing a safe and efficient train despatch and platform service to ensure that all activities are carried out safely, while upholding high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers.

Duties will include:

• Act as the Responsible Person at the station in absence of a supervisor
• Responsible for care of all despatch equipment
• Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
• Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
• Ensure compliance with the requirements of the Health & Safety at Work Act
• Ensure the safe and timely despatch of trains
• Ensure high levels of customer service are provided
• Ensure customers are provided with the available accurate and timely information
• Ensure own safety and that of others at all times
• Comply with all appropriate rules and regulations
• Comply with Rule Book, and other appropriate instructions and standards
• Announce train arrivals and departures where required
• Maintain a record of delays, replatforming and other events affecting the train plan as required
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Assist with disabled passengers as required
• Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required
• Report accidents, mishaps and incidents in accordance with the accident reporting procedures, maintain the station log book as required and provide reports to the appropriate manager as required
• In an emergency situation follow the Rulebook requirements in terms of reporting an incident and respond to the incident in accordance with training provided.
• In an emergency situation be prepared to assist until resolved or until relieved by an appropriate person
• Undertake Evacuation Warden duties as required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions where required
• Report all defects arising at the station according to the fault reporting procedures
• Monitor CCTV where required

Benefits
In addition to a competitive salary, West Midlands Trains offer a wealth of benefits including free travel on West Midlands Trains and other Abellio group trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help you further your career with West Midlands Trains.

Applications
Applications will be considered from internal colleagues after completion of their 6 months probationary period, this will include internals moving intenally into a new role. A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.

We reserve the right to withdraw this advert at any time due to high volumes of applications.

(please submit your application as early as possible to avoid disappointment).