Over 60 million passenger journeys a year are made using our trains and we manage 150 stations and operate over 1,300 services a day. That's a lot of customers! To provide this service we need a great team of employees supporting our purpose and our visionary goals and values. 

We're looking for a customer focused team player to join our Envoy Lobby team based in Birmingham New Street. You will provide an efficient and professional service to all West Midlands Trains staff by issuing and receiving revenue equipment, including accountancy procedures, whilst adhering to cash regulations, thus providing protection of revenues due to West Midlands Trains.

Duties will include:

• Fully prepare and issue revenue equipment and float and ensure it is fit for purpose before issuing.
• Receive revenue equipment and credits. Detach equipment from printer and place into cradles daily.
• Report faulty equipment as required ensuring maximum availability of ticket equipment. Order and maintain full stock of items required for revenue purposes.
• In accordance with cash regulations, and accompanied by the appropriate documentation, account for all monies, credits and float including other recognised methods of payments paid in and belonging to West Midlands Trains. Prepare cash for banking and cash bags for collection by designated security company.
• Check and enter all shift sheets to the Envoy continuity computer document, compile weekly and monthly accounts.
• Balance of shift sheets and transfer details to the summary of daily transactions sheet.
• Maintain, clean and report or log of defects of equipment in use.

Ideal candidate:

• High standard of personal presentation and professionalism.
• Excellent interpersonal skills
• Positive attitude
• High standard of honesty and integrity
• Attention to detail
• Willingness to work unsociable hours
• Ability to remain calm under pressure
• Able to organise your own working time to maximum potential
• Ability to learn legislation that relates to your role
• Flexible and willing to adapt to agreed changes

The role would involve 24/7 shift work and weekends therefore applicants must have no restrictions about working un-social able hours. All successful new entrants are required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.