Retail Travel Advisor - Hemel Hempstead

Job reference: SYS-4586

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Location Hemel Hempstead
Business Area / Department Customer Services ~ Customer Service
Salary & Benefits £19,575 per annum rising to £20,879 on successful completion of six months Probationary Period
Closing Date 26/02/2019

Retail Travel Advisor - Hemel Hempstead

Job reference: SYS-4586

Additional Documentation

We are currently recruiting for a Retail Travel Advisor for our Hemel Hempstead depot.

The Role
You will delivering a quality customer service experience through the provision of assistance and information to fulfil West Midlands Trains customer expectations, whilst meeting the Company’s business, safety and operational targets. Being a confident communicator with a customer focused attitude and is naturally able to quickly adjust to a variety of tasks, and take ownership of all on going opportunities, to provide a first class customer service.

Duties will include:

  • Responsible for providing high quality customer service to all West Midlands Trains customers, including the promotion of the Company’s disable passenger procedure.
  • Issue all products and services available from the stations.
  • Update and amend manuals and manage the supply of leaflets and timetables.
  • Ensure an attractive environment by maintaining high standards of environmental cleanliness.
  • Ensure all Booking Office ticket issuing equipment are in good working order and carry out routine maintenance as necessary.
  • Empty Ticket Vending Machines (TVM’s) every day (Monday – Friday), ensuring that two members of staff are in attendance, ensure that statistics are taken and forwarded in accordance with Company guidelines.
  • Comply with Company’s cash regulations and cash handling processes.
  • Maintain a secure environment.
  • Continually provide information through effective communication directly with the customer, utilising display units and IT equipment (using PA) particularly during times of disruption.
  • Maintain and update all relevant records and registers.

Please see job description for full role responsibilities.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.