An exciting opportunity has arisen for a Platform Assistant to join our Passenger Services team based at Snow Hill station on a full time, permanent basis to provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely. 

Duties will include:

• Responsible for care of all dispatch equipment
• Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
• Ensure the safe and timely despatch of trains
• Ensure high levels of customer service are provided
• Ensure customers are provided with the available accurate and timely information
• Comply with Rule Book, and other appropriate instructions and standards
• Announce train arrivals and departures where required
• Maintain a record of delays, replatforming and other events affecting the train plan as required
• Assist with disabled passengers as required
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required

Our ideal candidate will be:

• Customer focused
• Efficient and calm
• Polite and friendly
• Flexible to the requirements of the job
• Good communication skills
• Able to use own initiative when appropriate
• Able to learn legislation that affects the role

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.