An opportunity has arisen to join the Customer Service team as an Announcer at Milton Keynes Station. This position would suit a confident, customer focussed person who is computer literate with excellent communication skills and able to work without direct supervision.

The Role
The Announcer will be required to deliver a quality customer service through the provision of assistance and information to fulfil West Midland Trains customer expectations, whilst meeting the Company’s business, safety and operational targets.

Main duties

• Continually provide information through effective communication in the form of announcements and Customer information screens at all times.
• Use CCTV to monitor train services for PA purposes and monitoring of stations at all times using Transec guidelines.
• Update and amend manuals.
• Ensure that IT equipment is kept clean and maintained.
• Ensure that engineering work is promoted ready for display on the Customer information screens and in times of disruption ensure that train running information is passed onto relevant staff at stations.

For full details please refer to the job description attached.

Benefits
In return we will offer in addition to a competitive salary a wealth of benefits including free standard travel on West Midlands Trains and other Abellio group trains for you, your partner and any dependent children in addition to a 75% discount on all other train operating companies over most of the UK rail network, enrolment of our West Midland Railways Pension Scheme and our pension salary sacrifice scheme – Smart Pensions.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.