Be part of something rewarding, by joining Greater Anglia, you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the East of England.

Automatic Ticket Gate Operator

We have excellent opportunities within our Revenue Protection Team for a number of Automatic Ticket Gate Operator positions (ATG). This advert is for current and future positions.

You will work an average of 35 hours per week. The role will involve early starts, late finishes, weekend and bank holiday working. You will be required to work shifts between 05:00am and 01:00am. Candidates that apply must live no further than 15 miles from our East and West locations.

West Area: - Harlow Town, Tottenham Hale, Broxbourne, Cambridge, Bishops Stortford, & Cheshunt.

East Area: - Shenfield, Billericay, Southend, Chelmsford, Colchester, Norwich & Ipswich

Main Duties

We are looking for enthusiastic and hardworking individuals to provide our customers with excellent customer service, whilst ensuring that ticketless travel and fraud is reduced through pro-active monitoring of the gate line facility (ATGs). In addition, you will be responsible for the safe operation of the gate line (ATGs), fault reporting and keeping your work area clean and tidy. You will need to be customer focused, approachable and consistently looking to improve our customers’ journeys by understanding their individual needs.

What we are looking for

If you are professional, friendly and flexible, this could be the role for you. You will need to be a problem solver, and be able to think on your feet, as you will encounter many different situations on a daily basis. You will work as part of a team, creating strong working relationships with your colleagues, as well as creating a welcoming environment by interacting with our customers on a daily basis. You will have the willingness to accept the high level of responsibility associated with this role and the ability to work effectively.

We believe if you have the right behaviours and attributes we can do the rest and have you fully trained to be part of our Revenue Protection Team.

Greater Anglia has many opportunities for movement around the business, and we pride ourselves in developing our colleagues, so if learning, developing and growing your career are important to you then this will be open to you once you have completed 6 months employment with us.

Salary is £15,609 for all locations apart from Tottenham Hale which is £17,982

We can offer you a great work/ life balance alongside great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, and many more!

Process

Once you have submitted your application, you will be sent an online assessment to complete (please check your junk inbox). You will have 6 days to complete this. If you have passed the online assessments, your application will then be reviewed by the hiring manager. If shortlisted, you will then be invited along to an Assessment Centre which we are looking to hold in November.

* Previous applicants need not apply.

* Advert may close earlier due to volume of applications

To succeed in this role we are looking for people who can bring our four behaviours to life in in your everyday work:

Genuine … be welcoming, customer-centric and respectful

Professional… be solution-oriented, accountable and delivering to promises

Proactive … be progressive, innovative and decisive

Inclusive … be connected in your thinking, empathetic and promote diversity