Revenue Protection Officer

Job reference: SYS-3925

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Location Southend
Business Area / Department Customer Services ~ Customer Service
Type of Role Fixed term
Salary & Benefits £25,472
Closing Date 29/06/2018

Revenue Protection Officer

Job reference: SYS-3925

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Revenue Protection Officer

An opportunity has arisen within the Greater Anglia Revenue Protection team for a Revenue Protection Officer on a fixed term contract at Southend Victoria. 

Main Duties:

We are committed to making every journey better for our customers.  We are looking for people who are passionate about providing excellent customer service, work safely, promote innovation, have integrity, deliver results and are team players.  Ideally you will be a flexible, enthusiastic and hard working individual, with a drive to provide our customers with excellent service, whilst ensuring that ticketless travel and fraud is reduced. 

What we are looking for:

If you are flexible and customer focused, this could be the role for you!  You will also need to be a problem solver, and be able to think on your feet, as you will encounter many different situations on a daily basis.  Being able to make decisions quickly, and communicate these effectively, is an essential part of the role.  Your personality and commitment is essential, as we strive to make every journey better.

As a member of the Revenue Protection team at Greater Anglia, you will receive the following benefits:

An excellent salary (potentially including shift allowance and overtime)
Free travel on Greater Anglia services – for you and your family*
75% discount on some other Train Operating Companies*
Final Salary Pension Scheme*
A generous holiday entitlement
Childcare voucher scheme*
Full uniform
High Street store discounts*
Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and useful information for employees
And many more!

*Terms and conditions apply

Please note that this position will require a high degree of flexibility, and the majority of your shifts will be working on weekends and unsociable hours (mostly, but not limited to, very late nights.)  You will be required to work shifts between 05:00 and 01:00, on weekends and bank holidays.  Previous applicants need not apply.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!