Relief Ticket Office Clerk

Job reference: SYS-3913

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Location Tottenham Hale - Hertford East
Business Area / Department Customer Services ~ Customer Service
Type of Role Full time
Salary & Benefits £24,971
Closing Date 22/06/2018

Relief Ticket Office Clerk

Job reference: SYS-3913

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Relief Ticket Office Clerk

We have an excellent opportunity within our Customer Service department.

Main Duties:

We are looking for talented customer focused individuals, who can deliver excellent service as well as take responsibility for the safety and upkeep of our stations. This is a relief ticket office role on the west inner area; working at stations from Tottenham Hale to Hertford East. As a member of the customer service team you will engaging our customers on a daily basis in providing route assistant, providing information on the different types of tickets we sell and making sure all areas of business is clean and tidy.

What we are looking for:

We are looking for someone who has experience in delivering outstanding customer service, excellent communication skills, integrity and discretion and a good eye for detail.

You will work on a roster cycle between Monday - Saturday working shifts between 05:50am – 20:30pm.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!