Ticket Office Clerk

Job reference: SYS-3912

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Location Tottenham Hale
Business Area / Department Customer Services ~ Customer Service
Type of Role Full time
Salary & Benefits £24,971
Closing Date 22/06/2018

Ticket Office Clerk

Job reference: SYS-3912

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Ticket Office Clerk

Would you like to join our dynamic team at Tottenham Hale ticket office? An excellent opportunity is available to join the team at our expanding station.

Tottenham Hale is undergoing exciting improvement works which will see a new station entrance, an increase in ticket buying facilities and a third platform. It is a busy and vibrant place to work.

Main Duties

We are looking for talented customer focused individuals, who can deliver excellent service as well as take responsibility for the safety and upkeep of our stations. This is a static ticket office role on the west inner area. As a member of the customer service team you will engaging our customers on a daily basis in providing route assistant, providing information on the different types of tickets we sell and making sure all areas of business is clean and tidy.

What we are looking for:

We are looking for someone who has experience in delivering outstanding customer service, excellent communication skills, integrity and discretion and a good eye for detail.

You will work on a roster cycle between Monday - Sunday working shifts between 05:50am – 20:00pm.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!