A great new career opportunity arriving at your local station!

We looking to recruiting hard-working and enthusiastic people who have a passion for customer service to join our Customer Experience talent pools across our London Northwestern network. Roles could be based over a variety of our LNR stations which can range from Watford to Winsford, Liverpool Lime Street to London Euston and a multitude of stations in between.

Roles can vary from selling tickets (known as Retail Travel Advisors), dispatching trains (Platform Assistants) and ensuring customers have a valid ticket for travel (Revenue Officers). For each of these roles we will have a variety of part time and full-time positions. Revenue Officers will also be required to work night shifts. Job descriptions for each of these positions can be found at the top of this vacancy.

In all of these posts you’ll provide exceptional customer service, stay calm and friendly in times of pressure and be confident in making on-the-spot decisions. Above all, you will be an outstanding ambassador for London Northwestern Railway. In addition to your day-to-day duties, you may also be required to support with crowd control duties at stations, particularly during special events or disruption. You’ll assist your fellow station colleagues to keep customers informed whilst providing the highest level of service to help them get from A to B.

We’re looking for the right person for this challenging and rewarding role and someone keen to join a company that’s really going places. In return we offer excellent benefits including free and heavily discounted travel plus you’ll get work with a fantastic local team too!

Want to know more? Our Customer Experience team will also be at the London Job Show on 21st September ready to answer any questions you may have. 

What’s a talent pool?

A talent pool is a group of talented people who have been through the recruitment process and are ready to join us when a vacancy arises in our LNR Customer Experience teams.

What do I need to do?

The Application Form

The application form is our first glimpse of you – so make sure you really demonstrate your ability to do this role and complete all sections carefully. We want to know a bit about you, your customer experience abilities and why you’d like to join our team.  

If you’re keen, apply as soon as possible, as sometimes we may close vacancies early due to high numbers of applications. 

Once the vacancy is closed, we will send you an online assessment, which will further assess your customer service skills.

The Assessment and Interview

Once you’ve passed the online assessment, we will invite you to a group interview (called an Assessment Centre), where we meet several applicants together, with a variety of tasks and group work. We know it can be a daunting process, but we’ll help you understand what to expect. It’s important for us, as we can assess candidates in a variety of situations that highlight the skills and behaviours we are looking for.

Successful candidates are then invited to an interview with our Duty Station Managers and Station Managers for our teams. There will be some competency-based questions and the chance to talk about the role in more detail – and for you to decide if we’re a good fit for you, too.

The Offer

If you have been successful at the above stages, you’ll find yourself in our Customer Experience talent pool. At this point we will also start our onboarding checks. This will involve undergoing a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

Sound interesting? Apply below and you could find yourself in a rewarding career with West Midlands Trains.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment). Role is subject to union consultation. 

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.

Please be aware that if you have applied and been unsuccessful for any of these roles (Retail Travel Advisor, Platform Assistant or Revenue Officer) in the last 6 months you will not be eligible to apply.