Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Right Time Railway Manager

This role is primarily based on the West at Harlow/Bishop Stortford and or Cambridge Depot, but will require travel to other areas of the business and route as needed, hence flexibility of hours and travel are required.

Main Duties:

You will be responsible and accountable for improving the Right Time performance for all GA services and work closely with the Train Service Delivery and Customer Service Teams.

Undertake a structure programme of performance audits and out of hours visits, work with all functions within GA to deliver a high profile for RT performance within the company. Work directly with Network Rail and Delivery Unit level to ensure all performance matters are investigated and resolved.

Chair regular cross-functional Right Time Railway Forums. Develop RT Business Cases for submission to GA Performance Exec for approval, lead risk identification workshops with both GA and NR colleagues. Undertake a pre-defined programme of “Performance Audits” at stations, depots, control, signal boxes, etc to ensure full awareness of RT matters, identifying areas for improvement and possible business cases.

Lead conference calls with local managers to investigate recent performance incidents. Attend sessions at the appropriate Network Rail Delivery Unit to fully understand root cause of recent performance incidents including follow up of actions and outstanding issues. Assist the HQ Performance team with the resolution of internal attribution issues and disputes. Ensure that regular site visits and cab rides are carried out on the route and results fed back to enable a thorough and up to date understanding of the prevailing operational conditions and constraints of the route.

What we are looking for:

The ideal candidate will have a good standard of general education, at least 5 years Operational rail experience is desirable with ability to challenge, negotiate, present and advise in a fair and constructive manner. A comprehensive knowledge of operational procedures, incident and accident investigation is also required. Strong skills in IT, attention to the detail, and overall communication and interpersonal skills are also necessary.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!