An exciting opportunity has arisen for Platform Assistants to join our Passenger Services team based at Watford Junction on a full time, permanent basis to provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely. 

This role will involve a seven day shift pattern to cover early, late and night shifts. This is a vital role in ensuring services at London Euston (and one of London Northwestern’s busiest stations) run as smoothly as possible. We are looking for friendly and approachable people, with first-class communication skills and the ability to remain calm in all situations. You must be willing to work a flexible shift pattern, working autonomously and using your initiative to deliver service excellence.

Duties will include:

• Ensure the safe and timely despatch of trains  
• Ensure high levels of customer service are provided 
• Ensure customers are provided with the available accurate and timely information 
• Comply with all appropriate rules and regulations, Rule Book and other appropriate instructions and standards
• Announce train arrivals and departures where required 
• Maintain a record of delays, replatforming and other events affecting the train plan as required 
• Proactively ensure that information is communicated within the station team and to other locations as appropriate 
• Assist with disabled passengers as required 
• Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required

Our ideal candidate will be:

• Customer focused
• Able to remain efficient and calm in pressurised enviroments
• Flexible to the requirements of the job
• An excellent communicator skills 
• Able to use own initiative when appropriate
• Smartly and professionally presented
• Numerate and literate 
• Able to learn legislation that affects the role

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.