West Midlands Trains Service Quality Regime (SQR) which came into effect on the 1st April, is all about getting it right first train, last train, every train. A huge part of this is ensuring our customers get the clean and presentable trains they deserve. As such, we are recruiting for a Cleaning Team Leader to work from our Tyseley Depot to lead and deliver the Depots cleaning plan by the best utilisation of facilities and labour resource to ensure Customer requirements and Quality Standards. You will also be responsible for making recommendations regarding staff levels and working arrangements plus identifying opportunities to improve cleaning processes and thus achieve customer expectations.

Key accountabilities:

• Lead, support and motivate the cleaning staff to ensure an efficient cleaning process is achieved in accordance with specifications. Provide advice, guidance and instruction to staff as necessary. 
• Identify opportunities to improve the quality, efficiency and safety of the cleaning output, and act as a focal point for the implementation of these changes.
• Ensure compliance with site safety requirements in accordance with Health and Safety at Work Act, appropriate legislation and regulations
• Carry out briefings and 1 to 1’s with the Cleaning Team to ensure an efficient cleaning process and train presentation is achieved. 
• Liaise with the Cleaning Planning Team Leader, Operation Team and Production staff regarding Train vehicle schedules and produce cleaning plan and staff rosters to meet these requirements authorising change as necessary.
• Monitor and control all costs and material usage relating to the cleaning facility.

Experience/Knowledge:

• Practical experience within cleaning operation
• Substantial experience in either supervisory or managerial role with a proven track record of achievement
• NVQ Level 3 supervisory management or ILM (training can be provided)
• The ability to communicate effectively and manage poor performance
• Good IT skills for word processing, spreadsheets and similar pc based planning and performance management tools
• Good financial awareness and effective decision making in and isolated environment where immediate reactions are required

This role involves working permanent night shifts and weekend working.You will also be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.