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Location Birmingham New Street
Business Area / Department Shared Services ~ Customer Experience
Salary & Benefits Competitive salary and excellent benefits
Closing Date 28/05/2018

Area Station Manager - New Street

Job reference: SYS-3680

Additional Documentation

Following on from the successful franchise West Midlands Trains are proud of what we have achieved so far and excited for the positive future we are heading towards.  We believe our successfulness can only continue to grow by providing our employees the support and leadership they require and we are excited to be recruiting an Area Station Manager to provide leadership to our front line stations management team.

The role will include responsibility for the customer experience on stations and will be responsible for ensuring delivery of improvement plans to include but not be limited to, customer satisfaction, safety, performance/reliability and community engagement.

Our ideal candidate will need to demonstrate:

  • Excellent interpersonal skills and proven record in building teams.
  • A high level of influence and proven record at a senior level in leading teams to deliver positive results.
  • The right style to motivate, lead and influence others in line with Abellio and WMR Vision, brand and culture.
  • Experience of successfully delivering large projects to deadlines and budgets. 
  • Experience of Trade Union negotiations at a local level.
  • The ability to lead change and a passion for innovation.
  • Proven track record of delivering targets and projects within budget and on time.
  • Experience of safety management systems and regulatory compliance.
  • High level of numeracy and sound analytical skills.
  • Self motivation and drive, thriving with accountability and responsibility.

In return we will offer in addition to a competitive salary a wealth of benefits including free first-class travel on West Midlands Trains and other Abellio group trains for you, your partner and dependent children.  75% discount on all other train operating companies over most of the UK rail network, enrolment of our West Midland Railways Pension Scheme and our pension salary sacrifice scheme – Smart Pensions and the opportunity to participate in the company’s health scheme.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues after completion of their 6 months probationary period.  A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.

Please note; this vacancy is subject to the closed list process being concluded