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Location West Midlands
Business Area / Department Shared Services ~ Customer Experience
Salary & Benefits Competitive salary and excellent benefits including first class travel and the opportunity to participate in the company’s health scheme
Closing Date 28/05/2018

Head of Stakeholder and Community - West Midlands Railway

Job reference: SYS-3678

West Midlands Trains is proud to be one of the UK’s busiest rail operators and our bright, new franchise aims to give the people and businesses the rail service they’ve always wanted.  It will be bigger, better, more affordable and one we can all be proud of and prosper from.  We’re investing an impressive £1 billion across the network and to ensure there is a strategy focused on driving advocacy, customer satisfaction and brand awareness we are looking for a Head of Stakeholder and Community

The role will provide senior level focus to managing our key stakeholders and the wider community within West Midlands Railway.  They will develop and implement opportunities to involve the local community including businesses in the delivery of enhanced station facilities including formal station adoption.

Our ideal candidate will need to demonstrate:

  • Excellent interpersonal skills and proven record in building team at all levels.
  • A high level of influence and proven record at a senior level in leading teams to deliver positive results.
  • A proven record in leading and delivering a customer experience cultural change programme.
  • The right style to motivate, lead and influence others in line with Abellio and WMR Vision, brand and culture.
  • Experience of successfully delivering large and complex projects to deadlines and budgets. 
  • Proven track record in managing development and delivery of £multi-million operation with P/L accountability.
  • The ability to lead change and a passion for innovation.
  • Proven track record of delivering targets and projects within budget and on time.
  • High level of numeracy and sound analytical skills.
  • Self motivation and drive, thriving with accountability and responsibility.

In return we will offer in addition to a competitive salary a wealth of benefits including free first-class travel on West Midlands Trains and other Abellio group trains for you, your partner and dependent children.  75% discount on all other train operating companies over most of the UK rail network, enrolment of our West Midland Railways Pension Scheme and our pension salary sacrifice scheme – Smart Pensions and the opportunity to participate in the company’s health scheme.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues after completion of their 6 months probationary period.  A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.

Please note; this vacancy is subject to the closed list process being concluded