Exciting opportunities have arisen for two iBus controllers in our Performance Department, based at Battersea and Twickenham. The purpose of the job is to ensure that the quality of performance meets the standards required to enable it to achieve success and meet Performance targets. The successful candidates will be offered a permanent role working shifts, these are rostered on a five day, 40 hour week basis which will include rostered Weekends and bank holidays.

Main Responsibilities

• Manage routes under their control to the required levels of performance in either EWT or On Time performance ensuring company targets are achieved and if possible exceeded.
• To be fully conversant with the iBus control strategies and complete role specific paperwork, eg, mileage tracker, event logs, i.e. code blue or red, GDIS, radio fault log, curtailment sheets, FNOL, as and when required.
• Record and log incidents and accurately record details of lost mileage in line with company procedures.
• Liaise with Roadside Controllers, Performance Managers, TfL, CentreComm, TSG and London Bus Officials with regards to service disruptions, in order to meet the required performance standards.
• Ensure that all company rules and regulations are adhered to and communicate incidents that may affect operations to appropriate managers and directors.
• Responsible for providing clear instruction at all times to platform staff, ensuring that they fully understand what is required and what has been asked.  
• To support drivers in maintaining good customer relations, ensuring all enquiries and complaints are dealt with promptly and effectively to ensure a high standard of customer service.
• To provide an efficient, regular and high quality bus service by supervising services and staff at terminals, garages and intermediate points along the routes.
• To develop a good working relationship with Drivers and other support staff.
• To be fully conversant with the iBus control strategies and complete role specific paperwork.
• Support and promote a Health and Safety culture.

The Candidate

• Essential – 6 months experience in the bus industry
• Essential – Good understanding of high frequency and low frequency route control strategies
• Essential – Ability to demonstrate excellent communication skills
• Essential – Conversant with the rules and regulations for Drivers including Drivers Hours Regulations
• Essential – A good work and attendance record
• Essential - Knowledge of Microsoft Word, Excel and Outlook.
• Essential - Ability to work as part of a team.
• Desirable - Previous relevant supervisory or staff management experience.
• Desirable - Sound written and oral communication skills.
• Desirable - Ability to encourage, coach and guide Drivers to achieve the standards and levels of performance expected by Abellio.