Customer Relations Advisor - Fixed Term Contract - Norwich

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity within our Customer Relations Team in Norwich for a Customer Relations Advisor on a 6 month fixed term contract.

The Contact Centre team answers questions and resolves issues raised by our customers across a variety of media: telephone, email and letter as well as processing Delay Repay claims. We aim to resolve issues raised by customers, and work closely with colleagues across all aspects of our business to find suitable solutions to issues raised.

You will deliver highly professional, appropriate and timely responses to all customer comments, questions and complaints, exceeding expectations and retain customer loyalty.

You will have excellent written and verbal communication skills, good knowledge of the rail network, be computer literate and preferably have experience in a customer facing role.

We are open as a department seven days per week, and we are also open during Bank Holidays.  Early and late shifts will form part of the roster.

To succeed in this role we are looking for people who can bring our four behaviours to life in in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!