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Location Glasgow
Business Area / Department Shared Services ~ Customer Experience
Type of Role Full time
Salary & Benefits 17000.00
Closing Date 19/01/2018

Customer Experience Advisor

Job reference: SYS-3369

Abellio is looking for full time advisors to join their team in Glasgow.


Purpose of the Role: 

  • To show empathy and compassion whilst delivering good customer service in a demanding, challenging inbound contact centre environment.
  • Provide a personalised, professional experience when responding to the customers using a variety of communication channels such as email, letter and Telephone.
  • The ability to utilise a variety of information systems, to ensure customer queries are resolved and they receive a personalised service to drive the customer experience towards excellence.


In this target driven role you will receive full training and support throughout your career. This will be provided through regular coaching sessions, in-house training and feedback on current development.


Preferred Skills & Experience: 

  • At least one year’s experience working in a complaints handling role.
  • Educated to a minimum of Standard Grade English (or equivalent)
  • Effective communication skills, written and verbal
  • An enthusiastic, self-motivated and outgoing nature.
  • Computer literacy skills.
  • Proactive problem solving skills.
  • Ability to understand and resolve customer enquiries in a time sensitive manner.
  • A positive, resilient, assertive and professional nature.
  • The ability to be flexible and stay calm under pressure.
  • Strong time management skills in order to meet deadlines.
  • Ability to work within a team setting with adaptable and interpersonal skills.
  • Being able to encompass the Abellio values at all times, Genuine, Proactive, Professional and Inclusive.


Hours of Work: 

Full time applicants working 37.5hrs per week any 5 days out of 7 days (Monday to Sunday) between 7am and 10pm. It is essential that potential applicants have full flexibility to work any shifts between 7am – 10pm during the week as well as over the weekends.