Airside customer service Agent
Job reference: SYS-3245
Airside customer service Agent
Job reference: SYS-3245
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>
Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.
We have an exciting opportunity for an Airside Customer Service Agent based at Stanstead Airport.
Central to this position will be to meet our customers’ needs by providing accurate information and advice in order to increase customer confidence. Working Airside Information Desks, Ticket Sales points and Station concourse, remaining highly visible, providing customers with best retail product and provide accurate information and advice to customers, in addition to solving customer problems effectively and efficiently.
Also paramount to this role will be to monitor the performance of self-service ticket machines, assist customers with their usage, replenish tickets, change units and rectify basic faults, provide assistance to disabled and vulnerable customers in accordance with local policies and handle found property in line with Company procedures.
The successful candidate will be flexible, proactive and professional. Actively participating and contributing to your team environment and following safety procedures. Be committed to understand station standards.
This role is subject to criminal record checks and a five year checkable work history for airport ID security clearance.
To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:
· Genuine … be welcoming, customer-centric and respectful
· Professional… be solution-oriented, accountable and delivering to promises
· Proactive … be progressive, innovative and decisive
· Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>