About Abellio

Abellio operates public transport contracts in Europe, while working in partnership every day to consistently exceed passengers’ and stakeholders’ expectations. 175 years of experience has embedded in Abellio a social duty to passengers which extends beyond the journey on one of our trains, trams or buses. The passenger is at the heart of everything we do. ​The delivery of safe, reliable and comfortable services is the starting point for every transport provider, but that is not enough for Abellio. Our services must play an integrated role in the socio-economic development of the societies we serve. 

​​​Every day 13,000 Abellio people provide safe, easy and reliable public transport for more than a million passengers on our services. Our operations span three countries including UK, Germany and the Netherlands, across bus, tram and train services.

In the UK we operate:

train services for ScotRail (Scotland's national railway), Greater Anglia, West Midland Trains, and Merseyrail (in a joint venture with Serco), as well as buses through Abellio London & Surrey.

We challenge the traditional conventions of travel so that we can provide better quality, safer, more convenient transport services that genuinely benefit our clients and customers, and we do it the Abellio Way - Genuine, Professional, Proactive, Inclusive. Our success is a reflection of our unique way of doing business and the Abellio Way provides a common and collaborative way of working with our clients, stakeholders, and each other.

Main purpose of the role

Administrative responsibility for Office 365 suite of applications to include SharePoint Online and other business applications to extend support capabilities for the Customer Experience, Finance and HR departments as required enabling Abellio Group to expand further into UK transportation market.  Working with 3rd -party outsourced IT business partners to measure performance and deliver consistent improvement.

Key accountabilities/responsibilities of the IT Business Applications Support Specialist

• Application Support – An Office 365/SharePoint guru who can also turn their hand to other business applications within the Customer Experience, Procurement, Finance, and HR departments.  Champion a cloud first and mobile approach to help the team deliver a customer focussed service leveraging ITIL best practice and processes to include change, asset, security, identity and knowledge management.

  Maintaining a busy site collection to implement best practice in updating or removing old sites as required.
•                                                                                     
• Ensure suppliers adhere to SLA, presenting metrics and performance related input to service reviews and continuous improvement programmes.
• Interface with Users and business application owners to ensure continued efficacy of applications.
• Provide direct technical support on business applications.
• Assist the Service Delivery Manager in delivering projects into business as usual support.
• Assist the IT Operations Manager in the daily operation of the department.

Person specification

Knowledge and education

• Computing Science: NVQ level  or higher

• MCSA O365 (desireable) 

• Desire to stay on top of new features as they are released within O365.

• Excellent working knowledge of SharePoint administration, workflows,and security; and Office 365 application support, including OneDrive and Skype for Business
• Previous experience of supplier management and performance measurement / reporting.

Aptitudes and skills

• Proactive and independent, manages own tasks and time
• Communicates effectively with a wide range of users at all levels, both verbally and in writing.
• Problem solving: Able to quickly interpret requirements and issues and identify effective solutions;
• An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed

Although the post will be in Glasgow however travel to other Abellio offices across the UK will be required, sometimes at short notice; 

Willing to work outside of core hours in order to assist in the resolution of critical priority issues;